If you want to initiate a return, you can do so here:
Request a return

Before requesting a return

As these are intimate products, hygiene and safety are essential. Therefore, we only accept returns of products that:

• are in their original packaging, intact and sealed

• show no signs of use, opening, or tampering

• are in perfect condition

If these conditions are not met, we will not be able to accept the return.

Return period

You can request a return of your order up to 30 days after receipt.

In accordance with Decree-Law no. 143/2001, you also have the legal right to withdraw from the purchase within 14 days, without needing to state any reason.

How to submit a return request

1. Click on the profile icon in the store menu or go to the footer, enter "Returns" and select "Request a return"
2. Log in to your account:
3. In the "Email" field, enter your email address and click "Continue".
4. In your inbox, open the email sent by our store and copy the six-digit verification code included in the message.
5. Return to the online store and enter the six-digit verification code.
6. Click "Request return" on the order you wish to return.
7. If your order has more than one item, select the products you want to return.
8. Select the reason for the return and add a note for the store.
9. Click "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and the corresponding return label.

Refund

After receiving and checking the product, we will refund the amount paid, excluding shipping costs.

The refund will be made using the same payment method used for the purchase.

If you have any questions during the process, we are available to help.

Just write to apoio@boticariointimo.pt — we handle everything calmly, with common sense and transparency.

Whenever you want, you can start your request here:
Request a return