We work to ensure that your order arrives simply, discreetly, and without complications.

Shipping

• Shipping to Portugal: €5.90

• Free shipping on orders over €99

All shipments are made discreetly and well-protected. We do not charge extra fees for bulky products — everything is compacted and carefully prepared.

Delivery Times

Orders are usually dispatched within 1 business day after payment confirmation.

Delivery time depends on the shipping service, but generally occurs within 1 to 2 business days after dispatch.

Tracking

Whenever possible, you will receive an email with shipping information so you can track your order.

Delivery Problems

If your order arrives damaged, incomplete, or with any distribution-related problem, please contact us as soon as possible.

Send an email to apoio@boticariointimo.pt, indicating:

• the order number

• a brief description of the problem

• (if applicable) photos of the packaging or product

We will resolve the situation calmly and with common sense.

Discretion

Your privacy is important to us. Orders are shipped without any reference to the content and without any visible indication of the type of products on the outside of the package.