Aia, water-based lubricant

Shipping

2-3 business days

• Shipping to Portugal: €5.90

• Free shipping for orders over €99

Returns

If you wish to initiate a return, you can do so here: Request a return

Before requesting a return

As these are intimate products, hygiene and safety are essential. Therefore, we only accept returns for products that:

• are in their original packaging, intact and sealed

• show no signs of use, opening, or tampering

• are in perfect condition

If these conditions are not met, we will not be able to accept the return.

Return period

You can request a return for your order up to 30 days after receipt.

In accordance with Decree-Law no. 143/2001, you also have the legal right to withdraw from the purchase within 14 days, without needing to state any reason.

Refund

Upon receipt and verification of the product, we will process a refund for the amount paid, excluding shipping costs.

The refund will be issued using the same payment method used for the purchase.

If you have any questions throughout the process, we are available to help.

Just write to apoio@boticariointimo.pt — we handle everything with care, common sense, and transparency.